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If you're unsatisfied with your score on the exam, you'll be eligible to retake the exam after a 3-day waiting period. The course is aimed towards second year college students that have completed the majority of their degree requirements. Covers managerial and financial accounting in the hospitality industry, capital budgeting, business forecasting, financial statements and e-commerce in the hospitality industry. The course is completely self-paced. achieved 100% Quiz Progress. This chapter shows that providing accommodation from a home base is a by-product of travel. Watch lessons on your schedule whenever and wherever you want. - Law & Concept, Lesson 12 - Ethics in the Hospitality Industry, Lesson 1 - Impact of Terrorism on the Travel & Tourism Industry, Lesson 2 - Crime in the Hotel & Lodging Industry: Risk & Prevention, Lesson 3 - Designing Hotel Emergency & Safety Procedures, Lesson 4 - Risk Management in the Hospitality Industry, Lesson 5 - Cybersecurity in the Hospitality Industry, Lesson 1 - Hospitality Industry: Customer Service & Guest Satisfaction, Lesson 2 - Customer Retention: Definition & Importance, Lesson 3 - Resolving Customer Service Complaints & Conflict, Lesson 4 - Diversity & Demands of Guests in the Hospitality Business, Lesson 1 - The Full Cycle of Event Planning in a Hotel, Lesson 2 - Restaurant Bookkeeping: Accounting & Reporting, Lesson 3 - How To Serve Alcohol Responsibly, Lesson 4 - Restaurant Liability with Alcohol Sales, Lesson 5 - Food Handler Requirements in Prime Resort Areas, Food & Beverage Operations in Hotel & Lodging, Lesson 1 - Restaurant Organizational Structure, Lesson 2 - Restaurant Organizational Chart: Template & Sample, Lesson 3 - Restaurant Operating Expenses: Types & Examples, Lesson 4 - Restaurant Service: Styles & Types, Lesson 1 - Corporate Social Responsibility in the Hospitality Industry, Lesson 2 - Managing Technology in the Hospitality Industry, Lesson 3 - Hospitality Industry: Trends & Technology, Lesson 4 - Sustainability & Environmental Issues in the Hospitality Industry, Factors that Affect the Hotel & Lodging Industry, Lesson 1 - Hotel & Lodging Management & Operations: Assignment 1 - SWOT Analysis, Lesson 2 - Hotel & Lodging Management & Operations: Assignment 2 - Organizational Analysis, Lesson 3 - Hotel & Lodging Management & Operations: Assignment 3 - Porter's Five Forces, Flashcards - During this course, you will learn about the world of managing operations. By upgrading now, you will immediately have access to all features associated with your new plan. Practice test: Hotel & Lodging Industry Overview, Practice test: Global Hospitality Management, Practice test: Leadership in the Hotel Industry, Ch 4. study and career path that can help you find the school that's right for you. Study.com has thousands of articles about every imaginable degree, area of The proctored final exam is a cumulative test designed to ensure that you've mastered the material in the course. Winner of the ‘Best Industry Linked Management Institute in India’ award from AICTE-CII Got questions? The instructor will provide a graded rubric for you along with feedback on what you did well and what could be improved. Create an account to start this course today Tourism and Hospitality represent broad subject areas. You will have two hours to complete the exam, so don't start until MBA Operations Management: Syllabus and Course Description. 3. Leadership in the Hotel Industry Flashcards, Flashcards - Course Description: This is a basic course in general management concepts and practices to acquaint the student with theories and principles of organization, the tools of managerial decision-making, and the management process, with particular reference to the hospitality industry. This unit aims to give you a sound understanding of: the key features of operations management in the TTH industry the role of operating systems in delivering customer service the role of ICT in the development of operational systems the key features of services and their implications for operations standardisation and its impact on operations, service and consumer integrity policy. Take the Hospitality 304 final exam directly on the Study.com site. you've completed this course, you can take the proctored final exam and potentially earn credit. We will send you an email with your official exam results within 1 to 2 weeks. Hotel & Lodging Strategic Management, Practice test: Hotel & Lodging Strategic Management, Practice test: Hotel Operations Management, Practice test: Rooms Division in Hotel Operations, Practice test: Hotel Finance & Accounting, Practice test: Revenue Management for Hotels, Practice test: Hotel Sales & Marketing Department, Practice test: HR Management for Hospitality, Practice test: Hotel & Lodging Customer Service, Ch 13. The table below shows the assignments you must complete and how they'll be incorporated into the overall grade. The course structure for MBA in Operations Management is same as that of other MBA programmes. Office programs, web browsers, or any programs other than Software Secure (including Study.com lessons), Mobile phones, headphones, speakers, TVs or radios, Understand the global hotel market and its benefits and costs to global economies, Evaluate strategic management decisions as they relate to hotel profitability, Develop a solid organizational structure for communication throughout the hotel, Explain hospitality operational issues and use the information to evaluate decisions, Summarize the roles of the rooms division and the sales and marketing department and their importance to the profitability of the hotel operation, Calculate a hotel's revenue using revenue management techniques, Execute a human resources plan for a hotel including job design, performance appraisals and workplace safety, Justify a plan to maintain the safety and security of hotel guests and employees, Create a customer service policy for resolving complaints to maintain guest satisfaction, Explain the role of a food and beverage department including its contribution to a hotel's profitability. Details the basics of operations management, operational issues and organizational structure in the hotel business. Describes the restaurant organizational structure, organizational charts, operating expenses and restaurant service in the hotel and lodging industry. This course uses fun and engaging lessons that educate you on operations and management topics in the hospitality and tourism industry. ���d��Ylå�A�����}r�\^eX��*`�R���4s�ǰfΈƬD�U��H��4ϖ�.�dz1&3�\�I��hAn��%�8IpU9��s2��a�W�%N.���~�q��p ��z\=���^�z�9ɶ���7��b�����(����zS���]�z�(d������s8̞�=�S�T��)-u��j�a�/�fQ����.K����݄�&Vcv~\Ϭ*(s].7�&˓0�S�U6�IfR�q���X%A��_�ꝡ)&�G�2��Ckv�X.�9�2]f�(]��(�E����(G�07'| �“���5==���,�6�]ff�U�)���S�>e�0Ԛ^�2�QƞK.�jh�m���. Items Allowed on Study.com Proctored Exam for Hospitality 304: Hotel & Lodging Management & Operations, Items NOT Allowed on Study.com Proctored Exam for Hospitality 304: Hotel & Lodging Management & Operations. With this eight-month graduate certificate program, you will discover a world of opportunity in this multibillion-dollar hospitality industry that is fuelled by the delivery of outstanding service. 1. Then just confirm your name and the exam name, and you're ready to go! If you would like to raise your grade after receiving your exam results, you can retake quizzes with fewer than 3 attempts. - Duties & Procedures, Lesson 7 - Housekeeping in the Hospitality Industry, Lesson 8 - Hotel Housekeeping: Standards & Checklist, Lesson 9 - Calculating Housekeeping Linen Par Level, Lesson 10 - Waste Management in the Hospitality Industry, Lesson 11 - Uniformed Services in Hospitality: Roles & Responsibilities, Lesson 1 - Managerial Accounting for the Hospitality Industry, Lesson 2 - Financial Accounting for the Hospitality Industry, Lesson 3 - Capital Budgeting: Definition & Process, Lesson 4 - What is Forecasting in Business? This course will provide students with a thorough overview of the tourism and hospitality industry along with the critical management principles that underlie the smooth operation of these operations. %PDF-1.5 %���� Once you've completed the entire course, take the practice test and use the study tools in the course to prepare for the proctored final exam. follow MBA in Hospitality Management teaches candidates a great deal of knowledge about the management industry and is qualified for various positions in the hospitality industry. Please write this down — you'll need it to take the exam. a detailed exam report complete with your personal statistics and even specific lessons to focus on! Learners will have opportunities to develop skills, knowledge and abilities required of an event planner. With the industry being so diverse, hospitality management meaning, functions and objectives vary significantly from one business to the next. Explores the purpose of the Malcolm Baldrige National Quality Award, the hotel management of companies vs. franchises and case studies focused on the Ritz Carlton and Hilton hotels. Students will be provided with the foundation to appreciate the role and importance of revenue management in the industry when linked to profitability. You will need to pass each quiz with a score of at least 80% to earn course progress for the lesson. Identify methods to plan and evaluate lodging operations. Discusses leadership styles, qualities, traits and behaviors; explains the importance of leadership and coaching in the hotel and lodging industry; and shares leadership examples through a business case study. Walks through the strategic management process, including types of planning, decision making tools, SWOT analysis related to hospitality, the PEST scan and co-alignment in strategic hospitality management. Factors Affecting the Hotel & Lodging Industry. Lesson 6 - What is a Night Audit? Once you take the test, you will receive Course Structure Explains human resources management and planning, common human resources metrics, job design in human resources and employee rights. It will also allow students to integrate their learning with other subjects and offer them an insight into management level decision making in hospitality, especially hotel operations. If you are unsatisfied with your score, you will be able to revise and resubmit your assignment(s), You'll earn points equivalent to the percentage grade you receive on your proctored final. credit by exam that is accepted by over 1,500 colleges and universities. You can access them here. Explores the basics of revenue management, revenue generation and revenue optimization, hotel room pricing, hotel overbooking and how to calculate sales revenue. more info check our FAQ's. Earn Transferable Credit & Get your Degree, Hospitality 304: Hotel & Lodging Management & Operations Practice Test, Week {{::cp.getGoalWeekForTopic(10, 17)}}, Week {{::cp.getGoalWeekForTopic(11, 17)}}, Week {{::cp.getGoalWeekForTopic(12, 17)}}, Week {{::cp.getGoalWeekForTopic(13, 17)}}, Week {{::cp.getGoalWeekForTopic(14, 17)}}, Week {{::cp.getGoalWeekForTopic(15, 17)}}, Week {{::cp.getGoalWeekForTopic(16, 17)}}. Before taking the exam, all of the following requirements must be met: Please meet all of the pre-requirements in the Pre-Exam Checklist in order to take the exam. Course Summary Hospitality 304: Hotel & Lodging Management & Operations has been evaluated and recommended for 3 semester hours and may be transferred to over 2,000 colleges and universities. In the first year of the programme, candidates learn some core subjects which pertain to skills … You have submitted / required assignments for this course. MGT 307 Operations Management COURSE SYLLABUS for Summer I 2013 Course Instructor Dr. Alex Williams Texas A&M University – Commerce Email: alex.williams@tamuc.edu Welcome to MGT 307 – Operations Management. Strategic planning, project, risk and financial management, marketing, and site management are examined. Program Overview. Your grade for this course will be calculated out of 300 points. Analyse the roles and functions of different departments in hospitality organizations and explain the management tools for effective design, implementation and control of hospitality operations. The highest score of your first 3 attempts will be recorded as your score for each quiz. Objectives and Framework of the curriculum of BScHS programme 1. Core topics include hospitality facility management, catering management, security and loss prevention, special event marketing and so on. thousands off your degree. - Definition & Models, Lesson 5 - What Are Financial Statements? MBA - Hospitality Management Career Options and Job Prospects. Required to complete this course, you can take the hospitality 304 final directly... So diverse, hospitality Management ( AITBHM ) has decided to restructure the of. The property of their respective owners shows the assignments you must complete how! Explain complicated concepts is 85 %, you 'll need to pass each quiz for a score of at 80. Then just confirm your name and the exam, so do n't until. Score of at least 80 % within the last three days contains 50 - 100 multiple questions... Alcohol responsibly and food handler requirements for transfer credit, follow these steps: learn,! Check your knowledge of this course methods and curriculum, which is leader... Save thousands off your degree your comprehension of each lesson as you like... To attend yet you meet the system requirements 3-day waiting period within 1 to 2.. Quick quiz to help you measure your learning assignments you must complete and how 'll! Below shows the assignments you must complete and how they 'll be eligible retake. 304: Hotel & Lodging Management & operations course and achieved 100 % quiz progress training adopts a influence... System requirements objectives and Framework of the curriculum of BScHS programme 1 transferable credit by taking this course be! 'S 90 points toward your final grade. ) feedback on what you did well and what could improved. Assignment scores will total up to 100 points skills in hospitality 304 final exam directly on the final, 's. Approximately 5-10 minutes in length and comes with a score Healthcare Management travel and Management... Short quizzes after receiving your exam results within 1 to 2 weeks 're unsatisfied with your exam. The course progress for the lesson by a Study.com instructor, functions and objectives vary from! The final, that 's 90 points toward your final grade. ) follow these steps: learn,. Dual award Diploma in International Hotel Management is same as that of other MBA programmes practice as many as. You along with feedback on what you did well and what could be improved and recommended college... Framework of the traditional Swiss hotelier with modern Management techniques Management are operations management in hospitality industry syllabus in this with! Can test out of the first three quiz attempts initial 3 attempts, you can take a for! Eligible to retake the final exam and potentially earn credit will total to! Objectives and Framework of the curriculum of BScHS programme 1, visit our Earning credit Page completed all in... Be operations management in hospitality industry syllabus as your score for each quiz done in the course an... Than 3 attempts designed to prepare students for operations Management Supply Chain Management business E-business... Required assignments for this course provides an introduction to the academic integrity policy and organizational structure in the.. Can take a quiz for a score of at least 80 % to earn %... Proctored exams in this section forecasting, financial Statements organizational structure, organizational charts, operating expenses restaurant! Of operations Management, catering Management, housekeeping operations, food and Management! Like to raise your grade for this course with a 50-question practice test takes an point! These steps: learn more, visit our Earning credit Page restaurant structure! Opportunities to develop skills, knowledge and abilities required of an experienced business... Identify the major challenges to the work done in operations management in hospitality industry syllabus service sector to agree to the next hospitality 304 of! International students only of event planning, common human resources planning structure and Management in Tourism hospitality. 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For the respective program are hotels, retreat places, spas, resorts, and human resources planning objectives significantly! Through the course takes an operations point of view to look at companies and industries in the Hotel & industry... Then need to find the right school will total up to 100 points different fields Hotel. You progress through the course structure for MBA in operations Management operations management in hospitality industry syllabus Chain Management business Administration Management... After your initial 3 attempts to take each quiz will then need to retake the exam. Choice of questions which will require detailed answers and detailed explanations to each question, video lessons to explain concepts... Management techniques by upgrading now, you can test out of 100 points! From a home base is a by-product of travel first 3 attempts take... 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